Terms of Use

Welcome to Universal Dialysis. By accessing our center, using our services, or interacting with us through our website or other means, you’re agreeing to these Terms of Use. Please read them carefully.

1. Introduction:

This document outlines the Terms of Use governing your relationship with Universal Dialysis. By accessing or using our services, you agree to comply with and be bound by these Terms.

2. Acceptance of Terms:

Your use of our services constitutes acceptance of these Terms. If you disagree with any part of the Terms, please refrain from using our services.

3. Services:

Universal Dialysis provides dialysis and related healthcare services. We strive to offer top-tier care but cannot guarantee specific health outcomes.

4. Eligibility:

Our services are intended for individuals who require dialysis treatments or related healthcare services. By using our services, you affirm that you are seeking such treatments.

5. Patient Rights and Responsibilities:

By availing our services, you acknowledge your rights and responsibilities as a patient, including the right to informed consent, the right to confidentiality, and the responsibility to provide accurate medical information.

6. Privacy Policy:

Your privacy is crucial to us. Our Privacy Policy, which is incorporated into these Terms, details how we collect, use, and safeguard your information.

7. Medical Advice & Treatment:

All medical advice, treatment plans, and services rendered by [Dialysis Center Name] are based on your individual health needs. Always consult with our healthcare professionals before making decisions about your health.

8. User Conduct:

You must adhere to all center protocols, respect the rights of others, and refrain from disruptive or dangerous behaviors. Failure to comply can result in termination of services.

9. Online Interactions:

If you interact with us online, ensure that all information you provide is accurate. Misrepresentation or falsification of identity or health data is strictly prohibited.

10. Service Interruptions:

While we strive for uninterrupted service, there may be instances where services are delayed or canceled due to unforeseen circumstances. In such events, we’ll prioritize rescheduling and patient safety.

11. Payment:

All services rendered must be compensated as per our billing policies. We accept multiple payment methods and offer a detailed breakdown of charges upon request.

12. Limitation of Liability:

Universal Dialysis and its employees, agents, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use or inability to use our services.

13. Termination:

We reserve the right to terminate or suspend your access to our services if you violate these Terms or engage in actions harmful to us or other patients.

14. Changes to Services or Terms:

We may, from time to time, revise our services or these Terms. Updated Terms will be effective upon posting on our website or notifying you otherwise.

15. Intellectual Property:

All materials, including logos, brand names, images, and designs associated with [Dialysis Center Name] are our exclusive property and are protected under copyright laws.

16. Third-party Links:

Our communications may contain links to external sites. These are provided for convenience and are not under our control. We’re not responsible for the content or privacy practices of such sites

17. Governing Law:

These Terms shall be governed by and construed following the laws of [Specify Jurisdiction/Country], without regard to its conflict of law principles.

18. Dispute Resolution:

Any disputes arising out of or related to these Terms or our services shall be resolved through amicable negotiations or, failing that, through mandatory arbitration in [Specify Location].

19. Waiver and Severability:

The failure to enforce any right or provision in these Terms will not constitute a waiver. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect.

20. Contact Us:

For any questions or concerns related to these Terms or our services, please contact:

  • Email: info@udialysis.com
  • Mailing Address: 1329 W Walnut Hill Lane
    Suite 110, Irving, Texas, 75038

The following procedure details the steps that UniversalMed Supply will take when a patient’s complaint/grievance is received:

At Universal Dialysis, we prioritize the safety, well-being, and satisfaction of our patients. We understand that there might be occasions when our services or interactions may not meet your expectations. To address such concerns, we have established this comprehensive Patient’s Complaint/Grievance Procedure.

1. Definition of a Grievance:

A grievance is defined as any written or verbal expression of dissatisfaction or concern about the care or treatment received at our center, or any other aspect of our operations, services, or staff.

2. Purpose:

This procedure ensures that all patient grievances are addressed promptly, fairly, and in a manner that respects patient privacy and rights.

3. Procedure Initiation:

Any patient, family member, friend, or advocate may initiate this grievance process if they feel that patient rights have been violated or are dissatisfied with any aspect of our services.

4. How to File a Grievance:

  • Verbal Complaint: You may express your concerns directly to any staff member. If they cannot resolve it immediately, they will forward it to the appropriate department for further action.

  • Written Complaint: You can write out your grievance and submit it at our front desk or send it to our official mailing address. Please include as much detail as possible and provide contact information for follow-up.

5. Grievance Acknowledgment:

Upon receipt of a written grievance, we will send an acknowledgment letter within [e.g., five] business days. This letter will detail the steps we plan to take to investigate and address your concerns.

6. Investigation Process:

  • A designated grievance officer or committee will conduct a thorough investigation.
  • This may involve interviews with the involved parties, reviewing medical records, or inspecting certain areas of our facility.
  • The process ensures impartiality, confidentiality, and thoroughness.

7. Timeframe for Resolution:

We aim to resolve all grievances within [e.g., 30] days of receipt. If for any reason the investigation takes longer, we will notify you with an update and provide a new estimated resolution date.

8. Grievance Outcome:

Once the investigation is complete, you will receive a written response detailing:

  • Findings of the investigation.
  • Actions taken or recommendations for resolving the grievance.
  • Contact details of the grievance officer or committee for further discussions or clarifications.

9. Confidentiality:

All grievances are handled with the utmost confidentiality. Only those directly involved in resolving the complaint will have access to the details.

10. Non-Retaliation:

Patients have the right to voice concerns without fear of retaliation. We assure you that your care and services will not be compromised in any way due to your grievance.

11. Continuous Improvement:

All grievances are reviewed at managerial and quality assurance levels to identify areas for improvement. This ensures that the root causes of complaints are addressed, preventing future occurrences.

12. External Recourse:

If you feel your grievance was not addressed adequately, you have the right to contact the appropriate state or federal agency responsible for regulating dialysis centers. The contact information for these agencies is available at our center upon request.

13. Feedback:

We appreciate feedback, positive or negative, as it helps us enhance our services. Even if you don’t initiate a formal grievance procedure, please feel free to share your suggestions or concerns with our staff.

14. Documentation:

All grievances and the steps taken for resolution are documented and stored securely to ensure accountability, transparency, and for potential review by regulating authorities.


  1. Dialysis: A medical procedure to remove waste products and excess fluid from the blood when the kidneys stop working properly.
  2. Hemodialysis: A type of dialysis that uses a machine to filter waste, salts, and excess fluid from the blood.
  3. Peritoneal Dialysis: A type of dialysis where the lining of the abdomen (peritoneum) is used as a filter to clean the blood.
  4. Access: A surgically created vein used to remove and return blood during hemodialysis.

APPENDIX B. Roles and Responsibilities:

  1. Dialyzer: The main component of the dialysis machine, often referred to as the “artificial kidney,” used to clean the blood.
  2. Blood Lines: Tubes that carry blood from the patient to the dialyzer and back to the patient.
  3. Dialysis Solution: A special fluid used in dialysis to help remove waste and excess fluids from the blood.

APPENDIX C. Equipment and Technology:

  1. Nephrologist: A medical doctor specializing in kidney care and treating kidney diseases.
  2. Dialysis Nurse: A registered nurse specially trained to assist with dialysis treatments.
  3. Dialysis Technician: A professional trained to maintain and operate dialysis machines.
  4. Dietitian: A specialist advising patients on dietary and nutritional concerns related to kidney disease.
  5. Social Worker: A professional aiding patients in managing the psychological, social, and financial aspects of kidney disease.

APPENDIX D. Treatment Protocols:

  1. Frequency: The number of dialysis sessions a patient requires each week, typically ranging from three to seven times depending on the type of dialysis and individual needs.
  2. Duration: The length of each dialysis session, commonly lasting three to five hours for hemodialysis.
  3. Fluid Restrictions: Guidelines for limiting fluid intake to prevent complications.

APPENDIX E. Potential Risks and Complications:

  1. Infection: Possible when germs enter the body, especially at the access site.
  2. Low Blood Pressure: A common side effect when too much fluid is removed during dialysis.
  3. Anemia: A condition where a patient has fewer red blood cells than normal, often caused by kidney diseases.
  4. Muscle Cramps: May occur due to the rapid change in fluid and electrolyte levels during dialysis.
  5. Bone Diseases: Often arise from imbalances in calcium and phosphorus.

APPENDIX F. Patient's Rights and Responsibilities:

  1. Informed Consent: Patients have the right to understand and consent to any procedure.
  2. Privacy: Confidentiality of medical records and personal information.
  3. Respect: To be treated with dignity and respect regardless of race, religion, gender, or socioeconomic status.
  4. Participation: Patients are encouraged to actively participate in their care plan.
  5. Feedback: The right to provide feedback, positive or negative, without fear of retaliation.

APPENDIX G. Quality Assurance and Improvement:

  1. Routine Inspections: Regular maintenance checks on all dialysis machines.
  2. Staff Training: Continuous training and development programs for all healthcare providers.
  3. Patient Feedback Mechanisms: Systems in place to gather and address patient feedback.
  4. Outcome Monitoring: Tracking patient health outcomes to measure treatment efficacy and areas of improvement.

APPENDIX H. Billing and Insurance:

  1. Insurance Verification: Processes to verify and document patient insurance coverage.
  2. Billing Queries: Dedicated helpline or desk to address any billing or payment-related concerns.
  3. Payment Plans: Options for patients to make payments in installments if required.

APPENDIX I. Emergency Protocols:

  1. Emergency Dialysis: Procedures for immediate dialysis sessions in life-threatening situations.
  2. Evacuation: Clearly marked evacuation routes in case of fire or other emergencies.
  3. First Aid: Availability of first aid kits and trained professionals to administer basic medical attention.
  4. Backup Power: Generator systems to ensure uninterrupted power supply during treatments.

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